Privacy Policy

Last updated: 14 May 2026

Miou and Wuff (“we”, “us”, “our”) operates two pet stores and grooming spas in Ahmedabad, Gujarat. This policy explains what information we collect when you visit us, contact us, or book a service — and how we look after it.

1. What we collect

• Contact details you share when enquiring or booking — name, phone number, email, and your pet’s basic profile (name, breed, age).
• Visit and purchase records kept at our point-of-sale system for warranty, follow-up grooming notes, and reorder convenience.
• WhatsApp messages sent to our store number — retained as a conversation history so we can serve you better on repeat visits.
• Website usage — basic, anonymous analytics (pages viewed, device type) to help us improve the site. No personally identifying tracking.

2. How we use it

• To confirm bookings, share grooming reminders, and follow up on visits.
• To answer your product enquiries on WhatsApp, email, or phone.
• To maintain a record of your pet’s grooming history so each session is consistent.
• Occasionally, to share new arrivals or seasonal offers — only if you have opted in.

3. What we never do

• We do not sell, rent, or share your data with third parties for marketing.
• We do not store any payment-card information — transactions are processed by your bank’s payment gateway, not us.
• We do not run targeted advertising trackers on this website.

4. Cookies

This website uses only essential cookies needed for the site to function, plus minimal anonymous analytics. We do not use third-party advertising cookies.

5. Photographs

We occasionally take photos of pets during grooming for our social media. If you would prefer your pet not be photographed, please let us know at the start of your appointment and we will respect that.

6. Your rights

You can ask us at any time to:

• See what information we hold about you and your pet.
• Correct anything that’s wrong.
• Delete your records (subject to legal record-keeping requirements).
• Opt out of any marketing communications.

Just write to hello@miouandwuff.com or message us on +91 87338 55931.

7. Changes to this policy

If we update this policy, we’ll change the “Last updated” date above. Material changes will be flagged on the site.

8. Contact

Questions about this policy? Reach us at hello@miouandwuff.com — we usually reply the same day.